Current Job Opportunities

CALL CENTER REPRESENTATIVE

Job Description

Position Title: Call Center Representative

Responsibilities:

– Handling outbound and inbound calls from customers.
– Providing customer service to customers
– Transferring customer calls with complex inquiries to appropriate department
– Marketing
– Verifying customer information and employment
– Collecting payments from customers
– Other duties as assigned

Requirements:

– Detail orientated
– Pleasant and friendly mannerism
– Good verbal and oral communication skills
– Good judgment; ability to manage difficult customer situations, to respond promptly to the needs of the customer, ask for feedback to improve service, respond to requests for service/assistance
– Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
– Punctuality and dependability
– Maintains a high degree of confidentiality, adheres to security and internal control procedures
– Knowledge of Microsoft Office – Work and Excel programs
– 10-key knowledge

Reporting Relationships:

– (Chain of Command – Supervisor) Call Center Team Leader

Education:

– High School Diploma / HiSet / GED

EQUAL OPPORTUNITY EMPLOYER
Island Mountain Development Group is a drug-free work environment. Applicants must consent
to a background check.

The application packet may be picked up from the following location. If you would like an
application emailed or faxed, please contact our office.

Island Mountain Development Group
Human Resource Department
P.O. Box 470
Hays, Montana 59527

Begin your pathway to success.

Apply secure and electronically:

If would like to request a paper application, please contact:

Island Mountain Development Group
Denise Perez, Human Resource Director
T: (406) 673-3031
F: (406) 673-3023

Download Electronic Application (PDF)