Current Job Opportunities

HUMAN RESOURCE SPECIALIST I

Position Title: Human Resource Specialist I
Opening Date: July 11, 2019
Closing Date: July 26, 2019 by 5:00 PM
Reporting Relationships: Human Resource Manager (Chain of Command)
Location: Hays
Employment Status: Full Time, Non-exempt

Position Summary:

We are looking for a Human Resource Specialist to handle a variety of personnel related duties.  Your role is to act as the liaison between the HR Director and employees, ensuring smooth communication and prompt resolution of all queries.  You will also support our daily HR activities and assist in coordinating HR Policies, Procedures and relevant documents.

An ideal candidate for the human resource assistant position holds an academic HR background and/or proven experience.  Familiarity with our industry is also an advantage.  For this role, you should be able to work autonomously and assist in more complex HR duties, like post job ads, handle employee questions, advise managers/supervisors on policies and procedures, coordinate interviews and contacting candidates.

Ultimately, you should be able to ensure our HR Department is organized and operates to attract, hire and maintain our employees.

 

Essential Duties and Responsibilities:

  • Assist with day to day operations of the HR functions and duties
  • Provide clerical and administrative support to the Human Resource Department
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, performance evaluations, etc.)
  • Coordinate HR projects (meetings, training, surveys, etc.)
  • Handle employee requests regarding human resource issues, rules and regulations
  • Take care of the HR Platform for all employee information and make appropriate updates/changes in timely manner.
  • Properly assist with complaint procedures and investigations gathering information/documentation.
  • Coordinate communication with candidates and schedule interviews. Compile interview panels and ensure they have the proper paper work to conduct them.
  • Ensure all Employee files have consistent audits to ensure everything is completed and up to date.
  • Attendance and Punctuality is critical.
  • Daily Reporting to Supervisor
  • Other duties as assigned

 

Competencies:

  • Communication proficiency
  • Ethical Conduct
  • Flexibility
  • Initiative
  • Time Management

 

Requirements

  • Proven experience as an HR Assistant or relevant human resource/administrative position
  • PC literacy (MS Office, HP and MAC Software)
  • Basic knowledge of Tribal and Federal Labor Laws
  • Excellent organizational skills
  • Effective communication skills
  • AA Degree or higher
  • Travel will be required for training and professional development.

 

Benefits:

  • Health, Vision, and Dental Insurance
  • Company Paid Life, Accidental Death and Dismemberment Insurance
  • 401(k)
  • Employee Assistance Program
  • Employee Hardship Assistance
  • Education Assistance
  • Paid Time Off
  • Paid Holidays
  • Clothing Loans
  • Referral Program
SENIOR IT SPECIALIST

Position Title: Senior IT Specialist
Open Date: July 15, 2019
Closing Date: Until Filled
Status: Full-Time Position
Location: Billings, MT (On-Site)
Salary: DOE (Depends on Experience)
Reporting Relationships: Chief Technology Development Officer (Chain of Command)

POSITION SUMMARY:

This person will lead day-to-day IT administration and support for all aspects of our Information Technology function. This employee will possess strong technical knowledge needed to assess technical problems and come up with effective and efficient solutions. He or she will have an ownership mentality and be proactive with coming up with solutions and processes. This person will also be responsive, and service minded as he or she will be working with several team members within the company. This candidate will be focused on responding and adapting to business needs, developing technical and leadership abilities, and delivering value consistently. The Senior IT Specialist will also work closely with the Chief Technology Development Officer and executive team.

The Senior IT Specialist will report directly to the CTDO and will also inform the Board of Directors about important issues and material violations.

DUTIES & RESPONSIBILITIES:

  • Software & Hardware Management
  • Manage the processes for purchasing, setup, servicing and inventory of all hardware
    Own OS and software implementation and updates
  • Implement Content and Device Management
  • Own and administer training to users
  • Respond to and solve IT help desk requests as needed as either an escalation point or if the IT Specialist is unavailable.
  • Provide accessible training resources and solutions to employees.
  • Network/Infrastructure Administration and Maintenance Including IT Security
  • Support and assist Marketing and other Home Office teams with website troubleshooting as needed
  • Manage subscriptions (email)
  • “Lights and buttons” – Security, printers, faxes, conference rooms, Home Office A/V, etc.
  • Manage LIVE video streaming (event-based) as needed
  • Investigate, evaluate, and collaborate with the IT Director on how to best solve IT needs
  • Refine and maintain IT systems and policies
  • Other duties as assigned

 

REQUIREMENTS:

  • Minimum 5 years in IT with experience as an IT lead at small to midsize company
  • Experience researching and implementing new technologies and best practices
  • Ability to execute day to day tasks while executing and planning for larger IT projects and future IT needs
  • Proficient in Mac OS & software use and troubleshooting
  • Knowledge of Apple iOS use and troubleshooting
  • Resourceful, proactive, and an excellent problem solver

 

QUALIFICATIONS:

  • Education: A Bachelor’s degree in a technology related field or relevant work experience.
  • Adept in phone systems engineering
  • Knowledge of MS-SQL, A+ Certification
  • Strong knowledge of other IT related fields

 

TRAVEL:

Travel will be required for Professional Development, conferences, trainings and meetings as a representative of IMDG.

 

BENEFITS:

  • Health, Vision, and Dental Insurance
  • Company Paid Life, Accidental Death and Dismemberment Insurance
  • 401(k)
  • Employee Assistance Program
  • Employee Hardship Assistance
  • Education Assistance
  • Paid Time Off
  • Paid Holidays
  • Clothing Loans
  • Referral Program
CONTACT CENTER REPRESENTATIVE

Position Title: Contact Center Representatives
Opening Date: July 16, 2019
Closing Date: Until Filled
Reporting Relationships: Team Leader (Chain of Command)
Location: Billings, MT Contact Center
Employment Status: Full Time, Exempt

Position Summary:

We are seeking energetic and reliable professionals to join our team as Contact Center Representatives. The successful candidates will be responsible for answering incoming calls, and providing customer’s/consumer’s with outstanding customer service, Our Contact Center Representatives are often the first point of contact for our customer’s/consumer’s, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decision.

Responsibilities:

• Obtaining information from customers by handling inbound and outbound calls.
• Providing customers/consumers with excellent customer service.
• Transferring customer calls with complex inquiries to the appropriate department.
• Marketing.
• Verifying customer information and working with third party vendors.
• Collecting payments from customers.
• Other duties as assigned.

Requirements:

• Punctuality and dependability.
• Professionalism and friendly mannerism.
• Excellent verbal and written communication skills.
• Respectable judgement and ability to manage difficult customers in various situations.
• Ability to adapt to an every-changing work environment, delays or other unexpected demands.
• Maintains a high degree of confidentiality, adheres to the company’s policies and compliance procedures.
• Ability to multitask under pressure.
• Basic software skills such as navigation, Microsoft Office, typing, etc.

Travel Requirements:

• Travel may be required to attend conferences, training’s, and meetings as a representative of IMDG.

Benefits:

• Health, Vision, and Dental Insurance
• Company Paid Life, Accidental Death and Dismemberment Insurance
• 401(k)
• Employee Assistance Program
• Employee Hardship Assistance
• Education Assistance
• Paid Time Off
• Paid Holidays
• Clothing Loans
• Employee Transit (Fort Belknap and Hays Locations)
• Referral Program

CONTACT CENTER REPRESENTATIVE

Job Description

Position Title: Contact Center Representative

Responsibilities:

– Handling outbound and inbound calls from customers.
– Providing customer service to customers
– Transferring customer calls with complex inquiries to appropriate department
– Marketing
– Verifying customer information and employment
– Collecting payments from customers
– Other duties as assigned

Requirements:

– Detail orientated
– Pleasant and friendly mannerism
– Good verbal and oral communication skills
– Good judgment; ability to manage difficult customer situations, to respond promptly to the needs of the customer, ask for feedback to improve service, respond to requests for service/assistance
– Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
– Punctuality and dependability
– Maintains a high degree of confidentiality, adheres to security and internal control procedures
– Knowledge of Microsoft Office – Work and Excel programs
– 10-key knowledge

Reporting Relationships:

– (Chain of Command – Supervisor) Call Center Team Leader

Education:

– High School Diploma / HiSet / GED

EQUAL OPPORTUNITY EMPLOYER

IMDG is an Equal Opportunity Employer, and except to the extent required by its Native American Preference Policy and Veteran Preference Policy, IMDG prohibits any discrimination because of race, color, religion, sex, pregnancy, age, national origin, citizenship status, veteran status, physical or mental disability, genetic information, political affiliation, or any other basis protected by applicable law. This applies to all employment decisions, including hiring, promotion, termination, and other matters affecting terms and conditions of employment.

Island Mountain Development Group is a drug-free work environment. Pre-employment drug testing may be required. Applicants must consent to a background check.

The application packet may be picked up from the following location. If you would like an application emailed or faxed, please contact our office.

Island Mountain Development Group
Human Resource Department
353 Old Hays Rd.
P.O. Box 470
Hays, Montana 59527

Begin your pathway to success.

Apply secure and electronically:

If would like to request a paper application, please contact:

Island Mountain Development Group
Denise Doney, Human Resources Director
T: (406) 673-3031
F: (406) 673-3023

Download Electronic Application (PDF)